More than 24 hours before
Reschedule once for free, or receive an 80% refund.
Cancellation & refund policy
Our Peace-of-Mind Promise.
Booking a conversation should feel reassuring. If plans change—or the experience isn’t what we promised—we’ll treat you fairly.
If your plans change
Between 12 and 24 hours before
Reschedule once for free, or receive a 60% refund.
Less than 12 hours before
The booking will be treated as a no-show because your Guide has reserved this time for you. We’ll still offer you 30% off your next conversation, valid for 60 days.
If we cancel or don’t show up
That’s on us.
Choose a full refund or a free reschedule. We’ll also give you a complimentary 20-minute session credit. If you reschedule, we can add it to that conversation; if you choose a refund, the credit will remain available for 60 days.
If the experience falls short
You should feel listened to, respected and unhurried.
If your first 40-minute conversation falls materially short of that promise, reply to your booking confirmation within 48 hours. We’ll speak with you personally and work towards a mutually acceptable resolution, such as another conversation or service credit.
If we cannot reach a resolution that feels fair, we’ll provide a 60% refund.
A Perspective Conversation cannot guarantee a particular decision or outcome. This promise covers the quality of the experience we provide.
Refund timing
Approved refunds are returned to the original payment method. We’ll initiate them promptly, although your bank or payment provider may take several working days to reflect the amount.